No. Your call data and customer lists are used only to deliver your service. Nothing is sold, rented, or handed to third parties.
Your customer list is one of the most valuable things your shop owns. Every name, number, and address Ava captures belongs to you, and it stays inside your account working for you — not feeding somebody else's marketing machine.
The short version of our AI data sharing policy: your data exists to run your answering service and nothing else. Ava captures leads, books jobs, and sends you summaries. That's the whole job.
That means:
The only people who see your leads are you and the team members you choose to give access. If you want to control exactly who on your crew gets summaries or can pull recordings, you can.
Some services quietly treat the leads they handle as their own asset — bundling, reselling, or reusing customer data across their client base. That's how a homeowner who called you ends up getting pitched by three other companies.
With Ava, the customer who calls your number is your customer. The lead is your record. When somebody asks you to remove their info, you can honor it, because the data isn't scattered across other people's systems.
This ties into the wider picture of trust — a caller who feels handled well and knows their info is respected is a caller more likely to book and come back. That's part of why answering every call the right way protects your reputation, not just your revenue.
One honest caveat: privacy and data-handling rules vary by state and industry. This is a plain-language overview, not legal advice — confirm your state's rules and talk to your attorney if your business has specific obligations.
Call the live demo and have Ava call you now — hear exactly what your customers will hear when they call your shop.